Last Updated: August 15, 2026
Signal Health Group LLC d/b/a Homecare Agency (“we,” “us,” or “our”) operates the homecareus.io platform (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
1.1 Personal Information
We may collect personally identifiable information that you voluntarily provide, including but not limited to:
- Full name, email address, phone number
- Physical address and geographic coordinates (for EVV geofencing)
- Date of birth, Social Security Number (for caregiver employment)
- Medical and health-related information (for client care plans)
- Government-issued ID and professional license information
1.2 Automatically Collected Information
- Device information (browser type, operating system)
- IP address and geolocation data
- Usage patterns, pages visited, and session duration
- Cookies and similar tracking technologies
1.3 Third-Party Integrations
When you connect third-party accounts (Google, Zoom, Microsoft Teams), we may receive:
- Account email and profile information
- OAuth access tokens (stored securely, used only for meeting creation)
- Calendar event data related to scheduled meetings
2. How We Use Your Information
- To provide, maintain, and improve our home care management platform
- To schedule and manage caregiver-client appointments
- To verify Electronic Visit Verification (EVV) compliance
- To create and manage video meetings via integrated platforms
- To communicate with you regarding your account and services
- To comply with legal obligations and regulatory requirements
- To prevent fraud and ensure the security of our platform
3. Information Sharing & Disclosure
We do not sell your personal information. We may share information with:
- Service Providers: Third-party vendors who assist in operating our platform (hosting, analytics, communication)
- Healthcare Partners: Authorized agencies, payors, and case managers as required for care coordination
- Legal Compliance: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data in transit
- Encrypted storage for sensitive data at rest
- Role-based access controls and audit logging
- Regular security assessments and updates
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of certain data processing activities
- Request a portable copy of your data
- Withdraw consent where processing is based on consent
7. HIPAA Compliance
As a home care platform, we handle Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, physical, and technical safeguards to protect PHI.
8. Children’s Privacy
Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
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